Shipping & Returns Policy
Upon receipt of payment, orders will be processed and shipped within 2-3 business days, often sooner. Rest assured, we'll communicate promptly if there are any unforeseen delays.
Shipping Address Responsibility:
Reagan Sanai®️ dispatches all orders to the address provided at the time of purchase. We cannot be held responsible for orders sent to an incorrect or incomplete address, if the customer is unavailable for delivery, or if the package exceeds the maximum hold time at a designated pickup location.
The customer is accountable for any redelivery costs incurred. If you discover an error in your order's shipping address, please notify us immediately at Orders@ReaganSanai.com. Customers are responsible for any reshipment costs arising from an insufficient address.
Error Reporting and Claims:
Any order discrepancies, missing items, or damage claims must be reported within 7 days of receipt. Please include photo evidence to facilitate a swift and accurate resolution.
Heat Sensitivity Warning:
During the summer months, be cautious not to leave Reagan Sanai products outside in excessive heat for extended periods. Unfortunately, we cannot issue refunds for products damaged due to exposure to high temperatures.
Package Protection Service:
Reagan Sanai®️ provides an optional Package Protection service to safeguard our customers against lost or damaged packages during transit. If an insured package fails to reach its destination or is damaged upon delivery, the customer is eligible for reimbursement (replacement or refund) following a thorough investigation.
Claims for lost or damaged packages must be submitted within 14 days of the marked delivery date. If your package is not protected with Reagan Sanai®️ Package Protection, we regret to inform you that we cannot accept any responsibility for damage, loss, or theft.
Given the unique characteristics of Reagan Sanai®️ products, we are unable to accommodate returns. If a customer attempts to return an unopened package without authorization, and free shipping was provided, any approved refund will exclude the initial shipping cost covered by Reagan Sanai®️.
Order Cancellation Policy:
Reagan Sanai®️ is unable to honor any edits/cancellation requests once an order has been submitted.